Phone: 1300 66 98 22       Email: info@ContinuityDesign.com.au
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Services... what we can do for you

Continuity Design examines and addresses the critical factors that can threaten ongoing business health. We are a professional Australian consulting organisation that works in the following areas-

Risk Assessment

An organisations’ success depends on the integrity and availability of its staff, systems and processes. Understanding the risks that potentially undermine this success is an essential business strategy. We work with organisations to help identify the threats, quantify the risks and design and develop mitigation processes to minimise impacts on business performance.  

Business Continuity

We can help design and document a Business Continuity program that ensures:

• development, implementation, testing and maintenance of business continuity and emergency response plans so the business can protect its assets and meet its business recovery objectives,
• prevention and mitigation processes to reduce the likelihood and impact of a disruption,
• an ongoing employee awareness program, and
• annual test and review of continuity plans, and more frequent if warranted by changes in the business structure or operating environment.

Business Continuity for contact centres

Call centres now account for 85 % of all customer contacts- prospects, sales, orders or support. What would be the consequences of disruption to your call centre operations- for short or for longer periods?

We can assist you with standby technology, alternate sites, emergency staffing, risk analysis and contingency planning and testing.

Disaster Recovery Planning                                                                                             

We can develop recovery strategies and processes that enable an organization to continue their most critical operating, service and technology function to:

• Meet defined recovery objectives
• Meet service level commitments to customers
• Minimise financial, legal and regulatory exposure
• Manage the public relations interface

We offer a comprehensive consultancy service to ascertain current business risks, develop risk mitigation strategies, design and document detailed business continuity plans and assist organisations with their disaster recovery plans.